Do not pay the premium price for XFX video cards
I suppose this is as good a forum as any to warn you about a poor product experience I had.
In context of this story you may be most interested to know that I prefer purchasing the highest quality products I can afford. To the detriment of those close to me I usually seek out the priciest of the products, as I think the general rule is that products are price-competitive, and the most expensive is usually of the higest quality. I took this approach with my video cards but I am changing my ways.
In 2008 I purchased a 8800GT Alpha Dog from XFX. This card had a flaw in that the fan is not variable. I did not realize it was set at some low setting, perhaps 30% (I cannot recall the exact setting.) I think this contributed to the demise of the card. Personally I own very few games and rarely buy newer games that have significant hardware requirements. After a couple years of playing mostly Half Life 2 and Team Fortress I began to see artifacts on the screen during gameplay. They began to appear a couple minutes into gaming making me think the issue was hardware degradation due to heat. I contacted XFX for help. They forced me to do all kinds of very time-intensive testing of the card, including, but not restricted to, putting it in another system. (For me my PC is so reliable, I own ONE, that’s it. Not the two or three cheap servers I used as backup in the late 1990′s.)
At some point I decided to buy a new card, thinking I could continue gaming, get the Alpha Dog repaired or replaced, and have an extra high-quality card as a backup. I purchased a new XFX Radeon card, and have not seen articfacts since. I sent in a rebate form for this new purchase but received a rejection letter. It stated that the retailer I purchased from was not a participating retailer. Now I distinctly recall reading the rebate form thoroughly and there was no mention of any retailer on the form. I requested my proof of purchase back from them so that I could return the item. I never heard from the rebate center again.
Back to the Alpha Dog. I came to think that XFX’s requests for additional testing were unreasonable and I stopped all correspondence. I even deleted all of my personal information from my online account. To me, if something has an obvious break, and it is guaranteed for life, the product company should jump through hoops for me. If they want advanced testing, I can mail them the card, and they can determine in their factory if the card is broken or not. Considering that I paid a premium for this card I felt that I received nothing extra from XFX, save for a spectacular runaround.
Before I purchased the 8800 GT I read all of the blogs and tried to make an informed decision. After all I replaced a PII 400 with a 2.4 MHz quad core, and thought it would be likely that I would use this computer for five to ten more years, the same as my last computer (insert disparaging comments here about how the PC will be outdated soon…) The rest of my PC consists of the highest quality components – An Intel motherboard, Western Digital Drive, and an Antec Sonata III case with the Earthwatts power supply. All of these components have served me without a hiccup for three and a half years, except for the XFX card, with its inherent fan control flaw and ostensible overheating. At the time I built this PC I distinctly remember many others asking in the newsgroups if the XFX brand was worth the extra cost. Feelings were mixed, and so I went with my gut: I should buy the card with the lifetime transferable warranty, it is a no-brainer.
If you are currently on the same mission, to purchase a quality card, and wondering if the $20 – $30 premium for an XFX card is worth it, I, having been through my own novel of an experience, can say ABSOLUTELY NOT. Do not pay the premium for the XFX brand. The runarounds with service, especially in this day and age where time is of a premium, make the price exorbitant. The failure to pay me a rebate for my second card, and failure to even contact me to explain the rebate rejection versus the text of the rebate terms makes XFX another one of those “profit above all” companies. When purchasing a video card, take any of the major brands, keep your case cool (I have a tornado blowing right on the video card), and take time to install fan control software and set it for your gaming conditions. Use the money you save by not buying XFX brand for ice cream or a music CD or anything cool in life. But for goodness sake, do not send it to XFX.

